FAQ
Questions, answered simply
Do I need to clean or tidy before you arrive?
No. Please don't. Fernlight exists to meet your home where it is — picking up first is never required, and never expected.
What products do you use?
Plant-based, low-tox cleaners in refillable glass bottles, plus reusable cloths, loofah sponges, and natural-fiber brushes. Fragrance-free and pet-safe options are available at no extra cost.
Which New Jersey areas do you serve?
We clean homes across Ocean County and into the surrounding New Jersey shore, including Toms River, Brick, Point Pleasant, Manahawkin, Lacey, Jackson, Barnegat, Stafford, Beachwood, and nearby towns. If you're close by, just ask.
How is pricing determined?
By home size, condition, and visit frequency. You'll get a clear quote before booking — no surprise charges afterward, and recurring clients receive a reduced rate.
Do I have to be home during the cleaning?
It's entirely your choice. Many clients are out; others prefer to stay. We're careful with keys, codes, and access instructions either way.
Is Room Reset really judgment-free?
Yes. No commentary, no photos, nothing shared with anyone. We work quietly, ask before touching anything personal, and follow your lead.
Are you insured and background-checked?
Yes. Every Fernlight cleaner is background-checked, trained, and covered by our insurance.
Can I reschedule or cancel?
Of course. Give us 24 hours' notice when you can and we'll move things without any fuss.
Ready for a lighter feeling at home?
Tell us a little about your space. We'll send a friendly, no-pressure quote — usually within one business day.